• lab-217043_1280

FAQ

FREQUENTLY ASKED QUESTIONS

Do you accept OEM service?

Yes we accept any OEM service since we are a professional manufacturer for medical equipment with about more than 10 years of OEM experiences.

Can we get free samples from you ?

Yes, Consumables will be free samples, but you need pay shipping cost or you have a courier in China.

How can get the shipping cost?

You tell us your destination port or delivery address, we check the Sea Freight, Air Freight or Express Freight for you based on your requirement.

How long is the quotation valid ?

In general ,our prices are valid for one month from the date of quotation. Prices will be adjusted appropriately based on price fluctuations in raw materials and market changes.

How to deal with the faulty?

First, our products are produced in strict quality control system, but if any faulty, we'll send new spare parts for free in 1 warranty year.

What should I do if I do not know how to use?

Please do not worry, instruments manual user will be sent together, you can also contact us with more technological support.

What kind of guarantee do you offer?

We provide 1 year warranty for all our items.

What services can we provide?

Accepted Delivery Terms: FOB,CIF,EXW;
Accepted Payment Currency:USD,EUR,CNY;
Accepted Payment Type: T/T,Cash,Alipay,
Language Spoken:English,Chinese,

How long will get your quotation ?

We usually quote as soon as we get your inquiry. If you need urgent reply, please tell us your email or Whatsapp/wechat/Skype account, we will contact you ASAP.